State Farm® Insurance Agent Megan Koterba

"What can I say about the State Farm office of Megan Koterba ? They have been nothing but awesome. Always there when I needed assistance. All the staff I’ve encountered have been professional and most importantly, personable."

"Very kind and courteous staff. They do a great job explaining answers to questions. I’ve Never had an issue with them."

"It was my extreme pleasure to be assisted today by such a professional, caring representative at our Insurance company. I explained our situation with our previous Prodvider who sent us a " renewal for renters insurance we had requested to be canceled shortly after we purchased it last year when They decided to drastically raise my husband's auto insurance rates!" I explained to Ms Melissa that the Representative at All care stated that " she saw a notation on our account to cancel the policy but they " never received a signature"? My husband paid in advance for an entire year of renters insurance and was due a large refund. Ms Melissa researched our policy and did indeed verify we opened a new renters policy and contacted All Care providing the necessary proof required. She was so sweet and understanding and helpful. We are so grateful for all her assistance in this matter. Thanks to her wisdom and investigation of our claim We were able to provide the other company proof that we did indeed change companies and are now waiting to resolve the over payment and receive our refund. I highly recommend All State to anyone bespecially after the caring personalized service we received today. I give her a 100! Very pleased.. 1/29/2025 Another OUTSTANDING CUSTOMER SERVICE EXPERIENCE from Ms Melissa at Statefarm. 5 STARS PLUS TODAY. I spoke to Ms Melissa to check on a payment and she was such a Blessing and so caring and professional as we discussed options to change our monthly payment as my husband no longer drives over an hour to work and I only drive 10 miles a week. She suggested safe driver options ,adjusted our due date and is checking with her supervisor to lower our payments. We have a " bundle with renters insurance " and we are so extremely happy that we switched from Progressive to Statefarm. Another excellent employee who deserves a raise! Thankyou Ms Melissa"

"If you are an African American please monitor your account with this company at all times. It is my opinion that Meagan and her crew deliberately try to cause lapse in coverage for African American by giving customers inaccurate information or not communicating with them at all. Statefarm offers a service to its customers to choose a method of communication. When that method is chosen by the customer it should not be intentionally changed by the agent to create an intentional lapse. Please educate our young men and women to monitor their accounts and not depend on the agencies to do what they are obligated to do to provide good customer service. There are many loop holes to destroy us! Stay woke!"

"The professionalism, service, and catering to every insurance need provided by this State Farm agency has exceeded all my expectations."

"Great prices and the team is very responsive!"

"Great prices and the team is very responsive!"

"Melissa Sims is personification of professionalism, excellence in high quality care to her clients and superior service time after time in doing her job."

"They go above and beyond and treat you like family. I still got a congratulatory card they gave me in 2018 when they found out I was expecting."

"I absolutely love working with them. Always prompt and really nice."

"Great staff!"

"My experience with this insurance company is the most wonderful and love of good people that work there buts off to help each of us and good coverage thank you state farm"

"I had to share but another great experience with this office. Had several questions about new life Insurance and adjustments to my current homeowners. Melissa and her team again were very thorough professional and knowledgeable about their services and provided the best plans that are available and saved me money as well. Very pleased to be a client of this office."

"Meg and her staff are the absolute best! I switched from the insurance company I had after being involved in an accident and the person at fault had State Farm. I was treated much better by State Farm than my own insurance company, plus my rates for full coverage and renters insurance was lower than what I was paying with the old insurance. I could list multiple other situations where Meg and her office went above and beyond for me and were always very pleasant and helpful but check it out for yourself, It only takes a minute to call for a quote!"

"Riah, is very sweet and above all very informative, she alway give me the best customer service possible and explain any and all my concerns. I wish all the companies would greet and help the customer with this kind of great service. Keep the great job going"

"One of the friendliest most convenient and always available insurance agency I have ever worked with. Every time I call the pick up quickly and Quickly solve my issues every time. Would happily recommend to friends and family."

"I want to thank them for always being professional and helping me with any insurance issues, especially with the DMV. Thank you so much."

"Thank you to both Melissa and Ryleigh for all that you do to help support me with my insurance needs. It is very much appreciated!"

"Spoke with Ryleigh about life and health insurance and I was completely impressed with her knowledge! Went above and beyond expectations!"

"Melissa was so helpful and professional!!"

"Megan was amazing to work with on my auto policies!"

"Knowledgeable and friendly staff that is always very helpful when i call. Very pleased with the rates I was given!"

"Incorrect expectations were set by the insurance agent. The driving record is NOT pulled during quotes as previously explained through text messages with Riya. The incorrect information has cost me a lot of TIME today as I needed to backtrack so I could reinstate with my current insurance company, all while having back to back conference calls all day. Please know your product before answering any questions."

"Let me start with saying I'm so thankful that I reached out to you guys. Well. Thankful that you reached out to me. I got more than I Expected I've never had such a great customer experience. I actually what's happy to give you guys.This is my money LOL (RIAH) She needs a raise Awesome personality. Great customer service very punctual with returning phone calls. On point with the numbers she quoted answered every question I could possibly have and gave me more insight on things that I did not know about. Resulting in me purchasing more insurance then i Initially called in 4 And I am going to be telling other people about you guys in passing on the number. Thank you, thank you. Thank you. And I appreciate your guys service RIAH u go girl !"

"I was helped by Riyah. She was amazing. When I submitted my inquiry, I was immediately contacted and was given very good insight about what my quote included and answered any questions I had. I have renters insurance already but now I’m excited to see what the bundle looks like. Thanks again!"