State Farm® Insurance Agent Megan Koterba
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kristi Nicholson
May 8, 2025
5
out of
5
rating by Kristi Nicholson
"Definitely recommend. Super easy to work with, fast response and great communication. Thank y’all so much!"
We responded:
"Kristi, Thank you for your wonderful 5-star review! We truly appreciate your kind words and are glad to hear you had a positive experience with us. Thanks again for choosing us for your insurance needs."
Eddie Mccrae
May 2, 2025
5
out of
5
rating by Eddie Mccrae
"Great. Easy to talk to. They get the job done. Great team"
We responded:
"Eddie, Thank you for taking the time to review us. We have enjoyed having you as a loyal customer. If you need anything-reach out."
Lauren Swafford
April 11, 2025
5
out of
5
rating by Lauren Swafford
"Lacie made the transition from our previous insurance company easy and seamless."
We responded:
"Thank you so much for your kind words! We are thrilled to hear that Lacie made your transition to our office smooth and hassle-free. Providing excellent service is our top priority. Welcome to the family!"
FBU TEAM SOUTH CAROLINA
April 11, 2025
5
out of
5
rating by FBU TEAM SOUTH CAROLINA
"Best insurance company we've ever used! The office manager Lacie is always so nice when we have questions about our policy. I hit a turkey that ran into the road and didn't know where to start with my claim and she helped me get my car fixed."
We responded:
"Thank you for your review. We are glad to hear that you have had such a positive experience with our office. We will be sure to pass your kind words along to Lacie. Lacie is great at making the claim process as smooth as possible. If you need help in the future, please reach out!"
Eli Barrett
April 11, 2025
5
out of
5
rating by Eli Barrett
"Jason helped me lower my rate exponentially, and it was a simple and easy process. Super funny guy. I won't be going anywhere else."
We responded:
"Thank you for your fantastic review. Jason is skilled at lowering rates without sacrificing your protection. We will let Jason know that you enjoyed working with him. Sense of humor makes everything better. We appreciate your loyalty and look forward to growing our relationship for years to come."
Miranda Hairston
March 31, 2025
5
out of
5
rating by Miranda Hairston
"Always have received great customer services when I have needed it."
We responded:
"Miranda-thank you for taking time to leave a review and for trusting us with your insurance needs. "
John Panzica
March 27, 2025
5
out of
5
rating by John Panzica
"Jason was terrific. He took my info. Made some suggestions and gave a great quote saving me hundreds!"
We responded:
"John-thank you for trusting us with your insurance needs and for taking the time to leave us a review!"
Angelina Gooch
February 28, 2025
5
out of
5
rating by Angelina Gooch
"What can I say about the State Farm office of Megan Koterba ? They have been nothing but awesome. Always there when I needed assistance. All the staff I’ve encountered have been professional and most importantly, personable."
We responded:
"Thank you so much for your kind words, Angelina! We truly appreciate you taking the time to share your positive experience with us. Our team here at Megan Koterba State Farm is dedicated to providing professional and personable service, and it means a lot to hear that we've been able to assist you whenever you needed us. We're grateful for your trust and look forward to continuing to serve you and all of your insurance needs for years to come!"
Daniel Forster
February 4, 2025
5
out of
5
rating by Daniel Forster
"Very kind and courteous staff. They do a great job explaining answers to questions. I’ve Never had an issue with them."
We responded:
"Thank you for your kind words, Daniel! We're so happy to hear that our State Farm team has provided you with courteous service and clear explanations. Your trust and support mean a lot to us! If you ever have any questions or need assistance, we’re always here to help you and all of your insurance needs!"
Robin Stryker
January 29, 2025
5
out of
5
rating by Robin Stryker
"It was my extreme pleasure to be assisted today by such a professional, caring representative at our Insurance company. I explained our situation with our previous Prodvider who sent us a " renewal for renters insurance we had requested to be canceled shortly after we purchased it last year when They decided to drastically raise my husband's auto insurance rates!" I explained to Ms Melissa that the Representative at All care stated that " she saw a notation on our account to cancel the policy but they " never received a signature"? My husband paid in advance for an entire year of renters insurance and was due a large refund. Ms Melissa researched our policy and did indeed verify we opened a new renters policy and contacted All Care providing the necessary proof required. She was so sweet and understanding and helpful. We are so grateful for all her assistance in this matter. Thanks to her wisdom and investigation of our claim We were able to provide the other company proof that we did indeed change companies and are now waiting to resolve the over payment and receive our refund. I highly recommend All State to anyone bespecially after the caring personalized service we received today. I give her a 100! Very pleased.. 1/29/2025 Another OUTSTANDING CUSTOMER SERVICE EXPERIENCE from Ms Melissa at Statefarm. 5 STARS PLUS TODAY. I spoke to Ms Melissa to check on a payment and she was such a Blessing and so caring and professional as we discussed options to change our monthly payment as my husband no longer drives over an hour to work and I only drive 10 miles a week. She suggested safe driver options ,adjusted our due date and is checking with her supervisor to lower our payments. We have a " bundle with renters insurance " and we are so extremely happy that we switched from Progressive to Statefarm. Another excellent employee who deserves a raise! Thankyou Ms Melissa"
We responded:
"Your support means the world to us, Robin! Thank you so much for taking the time to share your awesome insurance experience with us. Our whole State Farm team appreciates the support more than you know! Thank you again, Robin!"
Lenora Harrison
January 20, 2025
1
out of
5
rating by Lenora Harrison
"If you are an African American please monitor your account with this company at all times. It is my opinion that Meagan and her crew deliberately try to cause lapse in coverage for African American by giving customers inaccurate information or not communicating with them at all. Statefarm offers a service to its customers to choose a method of communication. When that method is chosen by the customer it should not be intentionally changed by the agent to create an intentional lapse. Please educate our young men and women to monitor their accounts and not depend on the agencies to do what they are obligated to do to provide good customer service. There are many loop holes to destroy us! Stay woke!"
We responded:
"Lenora, Thank you for taking the time to provide your feedback. Insurance policies only lapse when premiums are not paid. Because insurance is regulated, insurance companies are required to notify customers in writing when their insurance lapses. In addition, customers receive text notifications if they are opted in to the service. Accounts can also be logged into 24/7 at StateFarm.com to check an accounts status. When premiums are paid on a monthly basis, they are due on the same date every month. Many of our customers find it helpful to have premiums automatically withdrawn each month so as to not miss a payment due date. Please contact our office so we can assist you in setting this up."
Elaine Rodas-Dubon
January 20, 2025
5
out of
5
rating by Elaine Rodas-Dubon
"The professionalism, service, and catering to every insurance need provided by this State Farm agency has exceeded all my expectations."
We responded:
"Thank you for your review. We appreciate you trusting us with protecting your family."
claudia moreno
January 17, 2025
5
out of
5
rating by claudia moreno
"Great prices and the team is very responsive!"
We responded:
"Thank you for your review Claudia. We appreciate you trusting us with your insurance needs. "
Ben Walker
January 15, 2025
5
out of
5
rating by Ben Walker
"Melissa Sims is personification of professionalism, excellence in high quality care to her clients and superior service time after time in doing her job."
We responded:
"Thank you for your kind and thoughtful review, Ben! We’re delighted to hear that Melissa’s professionalism and dedication left such a positive impression. Her commitment to providing excellent care and superior service is something we deeply value, and it’s wonderful to see it recognized. We truly appreciate your support and trust. If you ever need further assistance, don’t hesitate to reach out—Melissa and the rest of our team here at Megan Koterba State Farm are always here to help you and all of your insurance needs!"
Talisha Velazquez
January 10, 2025
5
out of
5
rating by Talisha Velazquez
"They go above and beyond and treat you like family. I still got a congratulatory card they gave me in 2018 when they found out I was expecting."
We responded:
"Thank you for your kind words Talisha and for trusting us to protect you and your family."
Mek Mek Walton
December 12, 2024
5
out of
5
rating by Mek Mek Walton
"I absolutely love working with them. Always prompt and really nice."
We responded:
"Thank you for your great review, Mek Mek! We're so glad to hear that you've had a positive insurance experience with our State Farm team. We strive to provide prompt and friendly service, and we're thrilled that it's made a difference for you. We appreciate your support and are always here to help!"
Tim Wilson
November 25, 2024
5
out of
5
rating by Tim Wilson
"Great staff!"
We responded:
"Thank you, Tim! We’re so glad you think our staff here at Megan Koterba State Farm is great. We’re here to help anytime you need us!"
Michaels Caskaddon
November 20, 2024
5
out of
5
rating by Michaels Caskaddon
"My experience with this insurance company is the most wonderful and love of good people that work there buts off to help each of us and good coverage thank you state farm"
We responded:
"Thank you so much, Michaels, for your kind words! We’re thrilled to hear about your wonderful insurance experience with our team. It means the world to us to know our hard work is making a difference. We’re here to provide you with great coverage and support whenever you need it. Thanks for being part of our State Farm family!"
Nicholas Reilly
November 5, 2024
5
out of
5
rating by Nicholas Reilly
"I had to share but another great experience with this office. Had several questions about new life Insurance and adjustments to my current homeowners. Melissa and her team again were very thorough professional and knowledgeable about their services and provided the best plans that are available and saved me money as well. Very pleased to be a client of this office."
We responded:
"Thank you, Nicholas! We’re so happy to hear about your positive insurance experience with our office. It’s wonderful to know that Melissa and the rest of the team have gone above and beyond to address all your questions and concerns. We’re grateful to have you as a client and thrilled that you’re pleased with your home and car rates. Thank you for taking the time to share your feedback!"
Susan Holsclaw
November 4, 2024
5
out of
5
rating by Susan Holsclaw
"Meg and her staff are the absolute best! I switched from the insurance company I had after being involved in an accident and the person at fault had State Farm. I was treated much better by State Farm than my own insurance company, plus my rates for full coverage and renters insurance was lower than what I was paying with the old insurance. I could list multiple other situations where Meg and her office went above and beyond for me and were always very pleasant and helpful but check it out for yourself, It only takes a minute to call for a quote!"
We responded:
"Thank you, Susan, for sharing your positive insurance experience with us! We’re thrilled to hear that our team exceeded your expectations and provided you with attentive, reliable service. It’s wonderful to know that switching to State Farm has been a positive experience for you, with better service and lower rates. We truly appreciate your recommendation and look forward to continuing to support you. Don’t hesitate to reach out if there’s anything more we can do for you!"
Jorge Herrera
September 19, 2024
5
out of
5
rating by Jorge Herrera
"Riah, is very sweet and above all very informative, she alway give me the best customer service possible and explain any and all my concerns. I wish all the companies would greet and help the customer with this kind of great service. Keep the great job going"
We responded:
"Riah & the rest of our State Farm Insurance team appreciate your kind words. Thank you so much for taking the time to share your positive insurance experience with us and the Charlotte community, Jorge!"
Robert Hansen
September 10, 2024
5
out of
5
rating by Robert Hansen
"One of the friendliest most convenient and always available insurance agency I have ever worked with. Every time I call the pick up quickly and Quickly solve my issues every time. Would happily recommend to friends and family."
We responded:
"Hi Robert! Your kind words mean the world to us here at Megan Koterba State Farm, so thank you so much for sharing!"
Larisha Brown
September 10, 2024
5
out of
5
rating by Larisha Brown
"I want to thank them for always being professional and helping me with any insurance issues, especially with the DMV. Thank you so much."
We responded:
"Thank you so much for taking the time to share your 5-star insurance review with us, Larisha! "
Yvonne Brand
August 30, 2024
5
out of
5
rating by Yvonne Brand
"Thank you to both Melissa and Ryleigh for all that you do to help support me with my insurance needs. It is very much appreciated!"
We responded:
"Hi Yvonne! Our whole State Farm team really appreciates the insurance shout-out! Thank you so much for sharing!"
Melissa Falbo
August 30, 2024
5
out of
5
rating by Melissa Falbo
"Spoke with Ryleigh about life and health insurance and I was completely impressed with her knowledge! Went above and beyond expectations!"
We responded:
"Thanks for the support, Melissa! We strive to go above and beyond for our State Farm family so your kind words mean the world to us! "